Refund Policy

To ensure Accovo fits your invoicing, banking sync, and reporting requirements, we provide a 30-Day Free Trial for all new sign-ups.

During this trial phase, you have access to the full scope of our CRM features, including currency settings and integration APIs. We encourage you to thoroughly evaluate the platform during this period, as transactions processed after the trial expires fall under our standard billing terms.

Accovo is a software-as-a-service (SaaS) tool billed in advance on a recurring monthly or annual basis.

• Monthly Plans: Billed every 30 days from your initial subscription date.
• Annual Plans: Billed once every 365 days, offering a discounted aggregate rate.

Your account billing profile handles automated renewals. It is your responsibility to maintain updated payment info to avoid service disruption.

Except as explicitly stated in this policy, all payments made to NexusLink Services India Pvt Ltd for Accovo CRM subscriptions are non-refundable.

We do not issue credit notes, pro-rated refunds, or invoice adjustments for:

• Partial subscription cycles or unused months remaining on active plans.
• Unused features, lower-than-expected invoice volumes, or inactive user seats.
• Accidental subscription renewals where the user forgot to cancel before the billing date.

We evaluate refund requests under the following specific circumstances on a case-by-case basis:

• Platform Outage: If the Accovo SaaS platform suffers a critical database or host-side outage exceeding seventy-two (72) consecutive hours, preventing you from generating invoices or logging ledger entries.
• Duplicate Billing: If our payment gateway makes duplicate charges for the same subscription active workspace in a single billing month.
• Technical Billing Glitches: An error on our server-side calculating an incorrect pricing tier amount, provided we confirm the invoice discrepancy.

To request a refund review under an approved exceptional circumstance, you must submit a ticket to our billing department within seven (7) business days of the disputed charge:

• Email: support@accovocrm.com
• Required Details: Your workspace name, registered email address, date of transaction, amount charged, and description of the billing issue (along with screenshots if reporting duplicate gateway deductions).

Approved refunds will be processed back to the original credit card, bank account, or payment gateway profile within ten (10) business days.

You can cancel your subscription plan at any time through your workspace Settings panel under "Billing & Subscription".

Upon cancellation:

• Your plan features will remain active until the end of your prepaid billing period.
• You will not be charged for any future subscription renewals.
• We recommend exporting all invoices, customer records, and ledger summaries before your subscription term officially closes, as data access may be restricted thereafter.